You will receive a 100% refund for your tickets if:

• Your order was accepted but not delivered by the seller.
• Your order was accepted but not shipped in time for the event.
• Your tickets were not valid for entry.⁽¹⁾ note Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof.
• Your event is cancelled and is not rescheduled.⁽²⁾ note 100% refund for a cancelled event does not include shipping.

Notes:

(1) Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof.

(2) 100% refund for a cancelled event does not include shipping.